Virgin Trains

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Image:Virgin_trains_logo_(updated).gif
Franchise(s): Cross-Country
5th January 1997 – 10th November 2007
(originally 2012)
InterCity West Coast
9th March 1997 – 31st March 2012
Main route(s): London - Scotland,
London - West Midlands,
London - North West
Other route(s): London-North Wales
Fleet size: 53 Pendolino sets
21 Super Voyager sets
16 British Rail Class 57/3 diesel locomotives
Stations called at: 42
Stations operated: 17
National Rail abbreviation: VT
Parent company: Virgin Group / Stagecoach Group
Web site: www.virgintrains.co.uk

Virgin Trains is a train operating company in the United Kingdom, which currently provides services from London Euston to the North West, West Midlands and Scotland on the West Coast Main Line. Prior to 11 November 2007, the company also provided services linking the south and south-west of England with the north of England via Manchester and Scotland, via Birmingham. Although it is branded as part of the Virgin Group, their share in the company is only 51%, with the remaining 49% held by Stagecoach Group.

Virgin Trains was formed to take advantage of the privatisation of British Rail in the mid 1990s, and was initially successful in winning two: InterCity West Coast and InterCity Cross Country[1]. The two franchises, although separate companies (in common ownership)[2] both legally and operationally, were marketed as a single brand.

Contents

[edit] Services

Virgin Trains run at least six trains per hour in and out of London’s Euston station 1 to Birmingham New Street, 1 to Wolverhampton, 2 to Manchester Picc, 1 To Liverpool Lime St And 1 to Preston either Terminating at Lancaster, Carlise or Glasgow. This is noticeably busier than both National Express East Coast in and out of Kings Cross, who operate four trains per hour 2 to Leeds, 1 to Newcastle and 1 to Glasgow with one Terminating at Edinburgh every 2 hours , and East Midlands Trains, who operate four per hour in/out of St Pancras 1 to Derby 1 to Sheffield and 2 to Nottingham.

[edit] Until December 2008

Manchester Piccadilly services are half hourly. They consist of the faster services at 35 past the hour (taking just 2 hours 11 minutes) which call just at Stoke-on-Trent and Stockport, and the slower departures at 5 past the hour (taking 2 hours 19 minutes) which call at Watford Junction or Milton Keynes Central (alternating, every two hours ), then Stoke-on-Trent, Macclesfield, and Stockport. The morning peak hour service from Manchester, and the late afternoon peak from Euston, is strikingly frequent with trains every ten or twenty minutes. The 0705 ex Piccadilly, with a stop at Stockport only, completes the journey in 2 hours 5 minutes. There is a daily ‘slow’ service at 0938 between Euston and Manchester via Northampton and Crewe, taking 3 hours 17 minutes for the complete journey.

Virgin West Coast Pendolino and Virgin Cross Country Voyager at Glasgow Central station in 2006.
Virgin West Coast Pendolino and Virgin Cross Country Voyager at Glasgow Central station in 2006.
A Virgin Voyager train, seen near Edinburgh.
A Virgin Voyager train, seen near Edinburgh.

West Midlands services are half hourly between Euston and Birmingham New Street, with trains continuing every hour to Wolverhampton. Trains leave Euston at 10 and 40 past the hour. The xx.10s call at Watford Junction, Coventry, Birmingham International and terminate at Birmingham New Street. The xx.40 departures call at Milton Keynes Central instead of Watford, then the same stops to Birmingham New Street and continuing to Wolverhampton, calling at Sandwell and Dudley. Journey time between Euston and Birmingham New Street is 1 hour 30 minutes.

Liverpool Lime Street services are hourly and leave Euston, generally, at 17 past the hour. They call at Watford Junction or Milton Keynes Central (alternating, two hourly at each), then at Nuneaton, Stafford, Crewe, and Runcorn. Journey time is two hours 30 minutes. There is an additional fast morning train from Lime Street to Euston at 0707. Calling only at Runcorn, this train completes the journey in just 2 hours 9 minutes. There is no equivalent late afternoon return, however.

Preston/Scotland services run hourly between Euston and Lancaster, with many trains now continuing to Carlisle and Glasgow Central and one per day continuing to Edinburgh Waverley. Trains leave Euston at 46 minutes past the hour calling at either Watford Junction or Milton Keynes Central (two hourly, alternating) and then at Rugby, Crewe, Warrington Bank Quay, Wigan North Western, Preston and Lancaster. North of Lancaster, most trains call at Oxenholme Lake District, Penrith and Carlisle with a number calling at Motherwell.

Virgin Trains now run nine trains per day, each way, between Euston and Glasgow Central. The pattern is generally every two hours but there are now some hourly intervals and Virgin Trains intend to ‘fill in the gaps’ in time. The service compares favourably with NXEC’s rival service from Kings Cross for both journey time and frequency. Typical journey times are just over five hours, but there are a couple of reduced stop express services - most notably the 1029 out of Euston which calls just at Preston and Carlisle and takes 4 hours 25 minutes. The 0949 out of Glasgow is the southbound equivalent. Virgin Trains is ‘testing the water’ with a daily Euston to Edinburgh service. This does not compare at all favourably with NXEC’s service from Kings Cross, which is far faster and much more frequent.

North Wales: The line from Crewe to Holyhead — via Chester, Rhyl, Colwyn Bay, Llandudno Junction and Bangor — is not electrified, so services are mostly in the hands of Class 221 Super Voyager diesel-electric multiple units. 2 trains a day between Euston and Holyhead are worked by Pendolinos, which are pulled by a Class 57 diesel locomotive over the Crewe - Holyhead sector. There are five trains per day in each direction between Euston, Chester and North Wales - four serving Holyhead and one serving Llandudno.

Since December 2007 Virgin Trains have continued to operate the Birmingham - Scotland via Preston services as a self-contained unit with Super Voyagers. These used to be part of Virgin Cross Country but remained with the Virgin West Coast services after the major re-franchising of November 2007.

Due to the continuing works in widening the Trent Valley section of the WCML to four tracks, all Pendolino services south of Stafford are being routed via the West Midlands at weekends. This has an adverse effect on journey times - the Euston-Glasgow Central run for instance being pushed way over the 5hrs 30min mark.

Some of these diverted trains go through and call at Birmingham New Street. A few run via Aston railway station and Perry Barr instead without stopping and skip central Birmingham. [3]

[edit] From December 2008

From December 2008, as a result of the WCML route modernisation works, Virgin will be introducing a completely new timetable with increased frequencies and speeds on many routes. The draft Monday - Friday timetable's general service pattern is shown below. Other calls/timings will occurs, mainly during peak times. There will also be "non/limited stop" trains running to justify the claimed fastest journey times (on adverts for example). There will be 9 trains out of Euston. Most trains are to be run by Pendolinos with exceptions shown below:

Euston-West Midlands There will be 3 trains per hour - an XX:03 calling at Rugby, Coventry, Birmingham International and Birmingham New Street - an XX:23 calling at Watford Junction, Coventry, Birmingham International, Birmingham New Street, Sandwell & Dudley and Wolverhampton and an XX:43 calling at Milton Keynes Central, Coventry, Birmingham International and Birmingham New Street. A handful of Birmingham terminators will be operated by Super Voyagers (to be used for the few West Midlands-North Wales trains).

Euston-Manchester 3 trains per hour - an XX:00 calling at Stoke-on-Trent, Macclesfield, Stockport and Manchester Piccadilly - an XX:20 calling at Milton Keynes, Stoke, Stockport and Manchester Piccadilly and an XX:40 calling at Crewe, Wilmslow, Stockport and Manchester Piccadilly. This plan will have a knock-on effect on local services in the Manchester area, with a reduction in the number of peak-period local trains, a matter which has caused some controversy[4].

Euston-Liverpool 1 train per hour - XX:07 calling at Stafford, Runcorn and Liverpool Lime Street.

Euston-Preston/Glasgow 1 train per hour - XX:30 calling at Warrington Bank Quay, Wigan North Western, Preston and Lancaster with most continuing to Oxenholme Lake District/Penrith(alternating), Carlisle and Glasgow Central. Some will also call at Motherwell. A handful of Lancaster terminators will be operated by Super Voyagers (the other half of a single unit split at Crewe, with the other half running towards Chester.

Birmingham-Scotland 1 train per hour XX:20 from Birmingham New Street running alternatively to Glasgow/Edinburgh and roughly similar to the current services provided now. This service will be provided with Super Voyagers only (in single formation).

Euston/West Midlands-Chester/North Wales 1 train per hour XX:10 calling at Milton Keynes, Crewe and Chester with 7 trains continuing to Flint, Prestatyn, Rhyl, Colwyn Bay, Llandudno Junction, Bangor (2 terminating here) and Holyhead, and another terminating at Wrexham General[5]. One service will go to/from Birmingham New Street. This service will be provided with Super Voyagers only (they will be in double formation until Crewe/Chester and single formation after that, with one unit terminating at Chester/going to Lancaster, and the other continuing to North Wales/Chester).

As can be seen from above, most calls south of Crewe are to be cut. However affected stations (like Nuneaton, Tamworth and Lichfield) will have most of their service provided by a new London Midland semi-fast Desiro service from London to Crewe. Virgin will stop very few services at these stations (mainly peak hour trains, not suitable for leisure travellers). Watford, Milton Keynes, Rugby and Stafford will also loose out, and the Desiro service will help to fill any gaps and facilitate good connexions at Crewe for further long distant travel.

Sources for the proposed new timetable: Department for Transport and Virgin Trains

[edit] Cross Country

Main article: Virgin Cross Country

Prior to 11 November 2007, Virgin Trains ran the Cross Country franchise, which operated long-distance services from the south and south-west of England, via the Midlands to the north of England and Scotland. These services have now been transferred to a new franchise, CrossCountry, which was awarded to the Arriva Group, along with some former Central Trains services. However, the former Virgin Cross Country services between Manchester and Scotland were transferred to First TransPennine Express & CrossCountry services between Birmingham and Glasgow have been transferred to Virgin West Coast.

[edit] Performance

Virgin Trains has had a poor reputation for punctuality compared with some other transport operators[citation needed]. This perception seems to be a mixture of truth, passenger 'accounts' and media exaggeration[citation needed]. The company has now improved its punctuality and the figures published on Virgin Trains' website are consistent with this view. During the year ending December 31, 2002, only 73.6% of West Coast trains and 62.5% of Cross-Country trains arrived within 10 minutes of the scheduled arrival time (source: SRA National Rail Trends). However Virgin has consistently improved its punctuality and for the year ending December 31, 2005, Cross Country 'Voyager' services were up to 80.0% and the West Coast 'Pendolino' services up to 79.9% against an average of 80.8% for long-distance operators.[6] This has gradually stabilised and figures released by the Office of Rail Regulation (ORR) of the year 2007 were 83.8% for the West Coast franchise and 84.9% for the CrossCountry franchise - based on PPM (Public Performance Measure) for the last quarter of the financial year 2006/7 [7].

The final figures published for the CrossCountry franchise were 83.4% (PPM) for the first half of the third quarter of the financial year of 2007/8 and 85.3% (MAA) for the final 12 months of the franchise. [8]

The latest figures published for the West Coast franchise were 84.5% (PPM) for the third quarter of 2007/8 and 85.8% (MAA) up to 31 December 2007. [9]

Class 87 electric locomotive and Mark 3 coaches.
Class 87 electric locomotive and Mark 3 coaches.

Problems with punctuality had been widely attributed by Virgin to the ageing and increasingly unreliable rolling stock and the equally ageing and outdated infrastructure on which it ran, although other train operating companies managed to operate the same equipment such as High Speed Trains with considerably greater reliability, implying that Virgin’s maintenance regime was partly to blame.[citation needed]

The introduction of the Pendolino stock on the West Coast Main Line and more modern diesel-electric trains on the Cross Country route are now helping improve reliability and punctuality as Virgin and Alstom resolve any teething problems with the Virgin Trains fleet.

Despite this however, Virgin has retained some of its elderly Mark 3 coaching stock and associated locomotives to provide back-up for any further teething problems with the Pendolinos and Voyagers.

[edit] Grayrigg derailment

Main article: Grayrigg derailment

On the evening of 23 February 2007, a Virgin Trains service from London Euston to Glasgow Central derailed near Oxenholme in North West England. The train was the 17:15 service, headcode 1S83, from Euston and was a Class 390 Pendolino.[10] The train was carrying about 180 people. Several carriages were left lying on the railway embankments. An 84-year-old woman, named as Margaret Masson, from Glasgow, died in the crash. Five seriously injured people were hospitalised suffering from back, neck and head injuries. One of those in a serious condition is the train driver, Iain Black, who has been hailed as a hero by Virgin boss Richard Branson. The accident was caused by a faulty set of points.[11]

[edit] The past

Virgin Trains 82114 Driving Van Trailer Platform 1 Glasgow Central Station, Scotland July 2000.
Virgin Trains 82114 Driving Van Trailer Platform 1 Glasgow Central Station, Scotland July 2000.
A Class 220 Voyager at Bristol.
A Class 220 Voyager at Bristol.

On privatisation, Virgin West Coast inherited a mixture of Mark 2 and Mark 3 coaches, with electric locomotives of Classes 86, 87 and 90. Virgin Cross-Country also inherited several Class 43 High Speed Trains, and Mark 2 coaches which were hauled by Class 47 diesel locomotives and Class 86 locomotives on electrified routes.

[edit] Problems

A drive was made to improve reliability and punctuality after much press criticism in 2001, but by 2006, due to improved reliability of trains and completion of major infrastructure projects, performance was comparable with other intercity operators.[citation needed] Virgin have undertaken a number of project to increase punctuality, including radio controlled watches[12]

Given Richard Branson's personal popularity with much of the British public and the high-profile success of some of his other business ventures such as the Virgin Atlantic airline, the failure of Virgin Trains may appear unusual considering that the company receives around £240,000,000 public subsidy from taxpayers annually[citation needed] (but might perhaps be considered alongside Virgin Cola and Virgin Vodka, both brands launched in a blaze of publicity, but have now largely disappeared).

[edit] New Trains

Virgin, in 1997 placed the largest rolling stock order (£1bn) in British history with new Class 390 Pendolino tilting trains for the West Coast Main Line network. These state-of-the-art units are based on technology developed by state corporation British Rail for their prototype APT tilting train of the early 1980s; the technology was subsequently licensed to the Italian manufacturers. The Pendolino trains have a nominal top speed of 225 km/h (140 mph), but will be limited to 200 km/h (125 mph) on the West Coast Main Line; there have been proposals for 135mph running on certain sections of the WCML, namely the remodelled Trent Valley area but these are yet to be considered by Network Rail . The cross-country routes have been served by new diesel-electric four-carriage Class 220 Voyager and five-carriage Class 221 Super Voyager trains. The Super Voyager trains have tilting ability like the Pendolino and will be used for services operating on the West Coast Main Line.

By December 2004 Virgin Trains had replaced all of the rolling stock inherited from British Rail. Although the new trains offer many features not available on the older stock they also operate at higher densities, with some seats having reduced leg-room and fewer seats overall meaning passengers often having to stand, sometimes for hundreds of miles. The cramped conditions are attributable to the inward leaning walls of the carriages that facilitate tilting. The trains were intended to work at much higher frequencies than under British Rail, and so each train has fewer seats than the ones it replaced. Shortcomings of the West Coast Mainline modernisation project meant that the higher frequencies have not yet been achieved and during peak periods there is sometimes overcrowding.[citation needed] As well as this, the extremities of the network did not get a higher frequency.

[edit] New Tracks

The West Coast Main Line itself has been the subject of a massive £10bn refurbishment programme to accept the new trains, one that has been the subject of massive controversy, since it is now running three years late, and has cost twice the original estimate. (see West Coast Main Line page for full details).

[edit] New Timetable

In May 2003, following the poor punctuality and extreme overcrowding brought on by their new 'Operation Princess' clockface timetable launched in September 2002, Virgin Trains introduced some new set-down only or pick-up only stops into its passenger timetable. What is unusual about these restricted stops is that they are in the middle of the train journey, rather than the common practice of instituting set-down only stops at the next-to-last station or pick-up only on the second station of a train’s run. For instance, some South-North trains are pick-up only at Oxford, despite Oxford being the sixth or seventh stop and previous stops not being pick-up only. The company has stated that these are enforceable by means of fines; for example, a passenger leaving the train at a pick-up only stop is deemed not to have a valid ticket, and could be charged accordingly, although exactly how this can be enforced once a passenger has left the train is unclear. The apparent intention of the restricted stops is to stop short-distance passengers from overcrowding the long-distance trains.

Additionally, some destinations, including Blackpool, Poole, Portsmouth, London Paddington and Swansea, were removed from the Virgin Trains network altogether, and some services pass through important junction stations, such as Taunton, Exeter St Davids and Didcot Parkway without stopping. For the Winter 2005 timetable, Milton Keynes Central was now sparsely served by peak time West Coast services in order to deter commuters from using Virgin's services as an additional link to Euston.

[edit] The future

Projected growth in passenger numbers on the West Coast routes has prompted discussions about increasing the length of Pendolino sets to 11 or (more likely) 10 vehicles. The likelihood of 10 car formations was foreseen in the original WCML strategy, so minimal infrastructure improvements would be required. A decision was expected from DfT by the end of 2006. This has been put in jeopardy recently as a result of an enquiry into the leasing of trains being carried out by the Competition Commission.[13] It is likely that plans will delay the improvements until 2011/2012. The DFT is now going to order 2 extra coaches for 31 of the 52 sets to start with. This will be completed by 2012 just before the franchise change in the march of 2012. Ther is now talk that a further 23 9-car 390's will be ordered for extra capicaty and to replace the class 221's on Birmingham to Scotland services. The Voyagers might be used to help increase services to North Wales or some to be returned to Cross-Country. This could be completed by 2014.

Following the completion of the Trent Valley Line quadrupling and Rugby junction upgrades to allow 125mph running (completed by 2008), West Coast journey times are expected to fall further; Glasgow-Euston 4hr 15mins, Euston-Birmingham 1hr 10 mins (fastest) or 1hr 20mins (off-peak). Virgin claim that 135 mph running may be possible in places, although Network Rail remain sceptical - stating that significant signalling upgrades would be required.

Virgin have consistently expressed an interest in the InterCity East Coast franchise since privatisation. However, it failed in its bid in 2005 to gain control of the route from incumbent GNER. On 15 December 2006, the DfT announced its wishes for GNER to 'surrender' the East Coast franchise, following financial and operational problems at its parent company, Sea Containers.[14] This caused a re-start of the bidding process in which the DfT stated that GNER was welcome to re-bid for the franchise, an opportunity which they did not take up. However in a curious twist the GNER board later announced they would join the bid submitted Virgin and Stagecoach Group which has been shortlisted under the name "Intercity Railways".[15] On Tuesday 14 August 2007, Department for Transport announced that National Express East Coast (NXEC Trains Ltd) had won the franchise [16].

After much planning an open-access operator, Wrexham & Shropshire submitted a plan to operate services between London and North Wales. This involves utilising a stretch of the WCML. Virgin Trains unsuccessfully objected to this proposal, which sees Wrexham & Shropshire having trains call at Wolverhampton. Due to the moderation of competition protection that is part of Virgin's West Coast franchise agreement, Wrexham & Shropshire had to submit a modified proposal that will involve only limited use of Wolverhampton, with Tame Bridge Parkway railway station used as its main Midlands stop. Wrexham & Shropshire began their operations on 28th April 2008. In February 2008, Virgin announced that they would also begin services between London and Wrexham via Chester. Initially on a trial basis with one train per day on weekdays in each direction, should the service prove successful Virgin plan to introduce more services during the week and at weekends.[17].

In December 2008 there will be a dramatic change to Virgin Trains Services in and out of London Euston

On June 7, 2007, Richard Branson and Gordon Brown launched Europe's first bio-diesel train for a scheduled 11:27 London Euston - Llandudno service.[18]

[edit] Virgin Trains routes

[edit] Current routes

Code Route Rollingstock
A London Euston to Birmingham New Street and Wolverhampton Pendolino/ 1 Voyager service a day
B London Euston to Manchester Piccadilly via Stoke-on-Trent or Crewe Pendolino
C London Euston to Liverpool Lime Street Pendolino
D London Euston to North Wales Super Voyager/Pendolino
E London Euston to the North West of England/Scotland Pendolino
F Birmingham New Street to Glasgow Central/Edinburgh Super Voyager/Pendolino (Sundays only)

[edit] Rolling Stock

[edit] Current fleet

The majority of Virgin's services along the WCML are operated by its fleet of 53 nine-car Class 390 Pendolino EMUs. The Class 390 units are also used on services along the unelectrfied North Wales Coast Line. For these, they are pulled by one of 16 Class 57 diesel locomotives operated by Virgin. These locomotives are primarily used for "Thunderbird" duties. Virgin also operates 16 five-car Class 221 Super Voyager DMUs; these primarily operate on the WCML north of Birmingham, and on the North Wales line. Virgin has also been operating a Class 90 electric locomotive and rake of coaches as a back-up set for the WCML to cover any problems with the Pendolino and Voyager fleets.

 Class  Image  Type   Top speed   Number   Routes operated   Built 
 mph   km/h 
Class 57/3 Diesel locomotive 95 120 16 North Wales Coast Line
Thunderbird Locomotive
2002 - 2004
Class 221 Super Voyager Diesel-Electric Multiple Unit 125 200 16 West Coast Main Line
North Wales Coast Line
2001 - 2002
Class 390 Pendolino Electric Multiple Unit 125 200 53 West Coast Main Line
North Wales Coast Line
2001 - 2004
Class 90 Electric Locomotive 110 177 1 As needed 1987-1990
Mark 3 Coach Trailer Open Coach 125 200 8 As needed 1975-1988
Mark 3 DVT Unpowered Trailer 125 200 2 As needed 1987-1990

The Pendolino fleet is allocated to the Manchester Traincare Centre at Longsight , with lighter maintenance and overnight stabling also carried out at Wembley (London), Oxley ( Wolverhampton ), Edge Hill ( Liverpool ) and Polmadie ( Glasgow ). Longsight is also ' home ' to the Class 57 ' Thunderbird' fleet. Thunderbird locomotives are stationed at strategic points along the WCML such as Rugby, Stafford and Preston.

The Class 221 Super Voyager fleet is allocated to Central Rivers depot near Burton on Trent, Staffordshire.

As part of the Government's new rolling stock programme, the Pendolino fleet will be extended with the construction of up to 106 new vehicles, which will be used to lengthen the existing fleet, as well as form a complete new train to replace the one written off due to The Grayrigg Train Disaster.[19]

[edit] Past fleet

 Class   Image   Type   Built   Withdrawn   Notes 
Class 43 High Speed Train diesel locomotive 1976 - 1982 2004 Most now in service with FGW/NXEC/EMT Grand Central
Class 47 diesel locomotive 1962 - 1968 2003 16 locos converted into Class 57
Class 86 electric locomotive 1965 - 1966 2003
Class 87 electric locomotive 1973 - 1975 2006 Moved to Bulgaria
Class 90 electric locomotive 1987 - 1990 2004 Now used by National Express East Anglia, small number of vehicles retained for backup purposes.
Class 158 Express Sprinter diesel multiple unit 1989 - 1992 2001 now operated by First Great Western
Class 220 Voyager Diesel-Electric Multiple Unit 2001 2007 now operated by CrossCountry
Mark 2 Coach Passenger Rolling stock 1964 - 1975 2003 In Storage - some vehicles exported to New Zealand
Mark 3 Coach Passenger Rolling stock 1975 - 1988 2006 Now used by National Express East Anglia, small number of vehicles retained for backup purposes.
Driving Van Trailer 1988 2006 Now used by National Express East Anglia, small number of vehicles retained for backup purposes.

The Class 87 and 90 electric locomotives, as well as the small number of Class 86's retained for WCML duties, were allocated to Willesden depot in northwest London. Cross Country's allocation of '86's' were allocated to Longsight, Manchester. The HST sets were allocated to Laira ( Plymouth ) although a small number of these would be regularly based at Longsight to operate on WCML services between Manchester/Holyhead and Euston. The Mk3 coaching sets were allocated to Longsight and Polmadie (Glasgow) whilst the West Coast allocation of Mk2 sets - used almost exclusively on Euston to West Midlands trains - were allocated to Oxley ( Wolverhampton ).

[edit] References

[edit] See also

[edit] External links

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Preceded by
InterCity
As part of British Rail
Operator of Cross-Country franchise
1997 — 2007
Succeeded by
CrossCountry
Operator of InterCity West Coast franchise
1997 — 2012
Incumbent


Preceded by
First Transpennine Express
Train Operator of the Year
2007
Succeeded by
Incumbent