Amdocs

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Amdocs

Type	Public (NYSE: DOX)
Founded	Missouri (1982)^[1]
Headquarters	Chesterfield, Missouri
Key people	Dov Baharav, CEO, President Tamar Rapaport-Dagim, CFO
Industry	communications, broadband cable, satellite, advertising & media, high tech & services, emerging markets, telecommunications, CRM
Products	Amdocs Billing Amdocs Self Service Amdocs Ordering Amdocs CRM Amdocs OSS Amdocs Search Amdocs Digital Advertising Amdocs Search and Digital Advertising
Revenue	$2.84 billion USD (2007)
Net income	$364.9 million USD (2007)
Employees	17 000 (2007)
Website	www.amdocs.com

Amdocs branch in Haifa

Amdocs is a provider of software and services for billing, customer relationship management (CRM), and business and operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Fido Soltuions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries.

Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named 'Golden Lines, and AIG Golden (a joint venture with the AIG insurance company ^[2]

In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.

Amdocs maintains development facilities in China, Cyprus, India, Ireland, Israel and the United States, operates a support center in Brazil, and has operations in North America, Europe, Latin America and the Asia-Pacific region.

Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES is designed to help customers transform their businesses into next-generation customer-centered organizations through a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, commerce and entertainment platform.

Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.

1 Acquisitions
2 Gallery
3 External links
4 References

[edit] Acquisitions

In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks. [1] Amdocs purchased DST Innovis, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators, in July of 2005.^[3]

Amdocs purchased Qpass in April 2006, a Seattle-based company with an Austrian subsidiary that provides market-leading solutions to accelerate growth of digital commerce by enabling the marketing and merchandising of digital goods and services and by facilitating multi-party value chain business relationships. The acquisition cost Amdocs a reported US$275 million. In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides market-leading OSS (Operations Support Systems) solutions to telecom operators. The acquisition was reported at US$375 million. This complements Amdocs' leading capabilities in BSS and allowed it to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division. In November of 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.

In January 2007, Amdocs purchased SigValue, an Israel-based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly. In April 2008, Amdocs purchased JacobsRimell, the UK based provider of user-centric service fulfillment solutions.