User:Wilcre

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     Also your expectations for your balance expiration date should be that the airtime [balance] will expire at 12:01 a.m. on the morning of the actual expiration date. So you will want to replenish your account the day before to keep from losing your current balance.

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     Effective August 22, 2007, GoPhone Pick Your Plan customers will no longer receive the USSD post call balance notification message when there is no corresponding usage amount to decrease the balance on the account. Example: $0.00 rate usage event will not send a message to a Pick Your Plan customer.

Voicemail Info Update

     As of 05.01.07, All calls to voicemail from the wireless phone now use airtime [Charged at the per minute daytime/peak rate as set by your calling plan] when calling from your wireless phone. Cingular sent out a free sms to all users on approximately 04.23.2007 about the change.

What To Do When Your Phone Is Stolen/Missing

     For phones that are stolen or missing, you should call customer care at 1-800-331-0500 or 611 from another Cingular wireless phone, customer care will debit the account down to $0.00 for you. Once you get the new phone and simcard, call customer care and have them update the account with at least the new ICCID number from the simcard [A.K.A:. Smartcard] so that the money can be replaced for you and you can use the phone again.

• The balance can stay valid once removed for a limited time.
  • Pick your plan users get 90 days to have the balance replaced before the money is lost.
  • Pay As You Go users Get 60 days to have the balance replaced before the money is lost.

How To Cancel A Prepaid Account.

• For a cancellation of a prepaid account, all you have to do is...
  • For Pay As You Go Plans do any further refills to the account and let the account expire on its own.
    • The account will then cancel after a period of 60 days on its own.
  • For Pick Your Plans call the payment department and cancel the autopayment option.
    • The account will then cancel after 90 days from the expiration date on its own.
      1. Call 611 or 1-866-499-7888.
      2. Take the option for payment.
      3. Select the crdit card payment option.
      4. Select an amount to pay.
      5. Confirm the amount to pay.
      6. When asked for the credit card number, Press "0".
      7. Do not select any other options.
      8. Hold the line for the next payment rep.
      9. Have the rep cancel the auto pay once you verify the info they ask for.

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Upgrade Options.

•      Cingular does not have a upgrade procedure for prepaid users, All you have to do is buy a new phone at any Cingular/AT&T Mobility outlet and pay the sticker price for it, Wondering where a location is, All you have to do is use this link here www.wireless.att.com/find-a-store and enter your zip code.

Phone Purchase Options.

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Why Wont Cingular Move My Balance.

     Cingular does not natively do balance transfers for prepaid users, The only time that they will do it is if you are moving from one state to another and go to a Cingular corporate store use this link here [[1]] and enter your zip code] location and have the rep call in once the new account and number is started, or if you are going from one of Cingular systems to another [Example:. Upstate NY and New York City are 2 different market even though same state].

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Here Are The Coverage Maps For Both The Pick Your Plan and the Pay As You Go Plans..

1. Image:Pick your plan.gif.
2. Image:Pay as you go.gif.

Here is some general info on troubleshooting.

     Is that what it is showing you when you check your online account? I state this because the info on the call cost notifier is not always accurate. Also When the call drops, Do you simply redial the number that you called with out touching any other buttons like the end/no key?. Also you can check the actual charges at one of these following links.

• [www.selfincharge.com][For Pick Your Plan users]
  • The Login is your wireless number and passcode by default is the last 4 of your phone number [unless changed by you when talking to customer care]
• [www.paygonline.com]. [For Pay As You Go users]
  • The Login is your wireless number and passcode by default is the last 4 of your phone number [unless changed by you when talking to customer care]

1. There are numerous reasons for dropped calls. If you can answer these questions they would help.
   1. Does this happen everywhere?
      • Or only in specific spots?.
   2. What is showing on the screen just before the call disconnects.
   3. Do you hear anything abnormal before the call drops.
   4. Do you power the phone off/on regularily?.
   5. Anybody else you know having the same problem as you!.
   6. Have you tried a different sim card in your phone or your sim card in a different phone!.
      • If so what was the result for each test.

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Here is Customer Cares Contact Numbers.

1. 611
2. 1-800-331-0500 Generic Customer Care Number
3. 1-866-499-7888 Pick You Plan Users
4. 1-800-901-9878 Pay As You Go Users
5. 1-800-203-2355 Bundled Customer Care
6. 1-787-397-5000 Puerto Rico Customer Service
7. 1-866-801-3600 After Hours Support
8. +1-916-843-4685 International Care
9. 1-866-429-7222 Business customers
10. 1-866-241-6567 (TTY)
11. *711    (TTY Operator)

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Here is a list of Free Calls that can be made from your Cingular wireless phone.

• 211 Community information/referral services [Ex:.United Way]
• 311 Non-emergency police line
• 511 Highway and traveler information services
• 611 Cingular wireless Customer care
• 711 Telecommunications Relay Service (TRS) for the hearing and speech impaired
• 911 Emergency services

Updated on 03.12.07

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Feature Balance Checker Info.