Talk:User experience design

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[edit] References

Most of the references don't appear to be reliable per WP:V, WP:OR, & WP:RS. Perhaps this is an indication that the topic is not notable enough for a wiki article? --Ronz 01:38, 13 December 2006 (UTC)


As a new field, much of the literature for this topic originates from practitioners of the field. Because the field is so new, there is not a wealth of published materials that comprehensively cover its particulars. Like Experience_design which is listed appropriately Within wikipedia, much of the information has been gathered through practicing authors and bloggers such as Don Norman who coined the term User Experience and Mark Hurst, a noteworthy proponent of good customer experiences. Additionally, much of the formulation of this field has been through open dialogue among practitioners. That being said, I will work to find published materials that support the information on this page and make edits in this direction over the next few weeks. —Preceding unsigned comment added by 76.21.58.107 (talk • contribs)

[edit] Merge?

"User Experience" is to "User Experience Design" what "Web Page" is to "Web Page Design." Given that, I think that it makes sense to keep the two terms separate since they have different meanings. "User experience design" is the professional field of designing "user experiences." 71.131.221.156 06:55, 4 January 2007 (UTC)SP

So it seems, but while it's clear what web pages are and what web page design is, it's not clear with user experience. More importantly, it's hard to distinguish in user experience design references between what people are actually doing versus what they want to be doing versus what they promote themselves as being able to do. It's messy. I appreciate your prespective and hope we can continue to discuss this. --Ronz 17:21, 4 January 2007 (UTC)
It is a little awkward comparing (user experience) an event to (a web page) an object. Anytime the word "design" is used, it should be understood as a form of (planning) goal-oriented problem solving. User experience design is a form of event planning. When talking about a subject outside of the context of design, one should consider who would be interested in the subject. The question here is: who would be interested in the event of user experience and for what reason other than (design) event planning? Oicumayberight 18:49, 4 January 2007 (UTC)
Still there's my concern about the difficulty differentiating what's done vs what some would like to do vs what is just promotion. I'm not sure how to resolve this in an encyclopedia.
Further, you're saying user experience is an event. Should we have articles for both the event and designing for such events, or just for designing them? --Ronz 19:04, 4 January 2007 (UTC)
I put the question out there because I don't know the answer. If you are talking about an event, it depends on the event whether or not anyone but the event planner would be concerned enough to treat it as a subject of an encyclopedia article. For example, customer service is an event, but you wouldn't talk about customer service (in general) to the customer unless you were selling the service of a particular company. That's not an encyclopedia article, but instead, it's an advertisement. The only ones concerned about customer service (in general) are customer service professionals. So the article customer service is written for customer service event planners, not the customer. There is not an article for customer service planning or customer service design. There is an article for customer service representatives, but it is written for human resource concerns. On the other hand, there are events that do warrant encyclopedia articles separate from the designing (planning) concerns. A movie is an event, that warrants articles apart from film making. So I don't know if enough could be said about user experience outside of the context of user experience design that anyone but a designer would be concerned with.
As for your question of differentiating what's done vs what some would like to do vs what is just promotion. I don't see much difference between the latter two. They are both goals. "What is done" sounds like an article describing (present tense) reality, the dynamics of how things are or how things work. "What some would like to do" sounds like an article describing (future tense) the design of how things should work (goals) or the (past tense) history of the design specialty, what worked and what didn't work in the planning process. Oicumayberight 19:53, 4 January 2007 (UTC)
  • Merge. I originally suggested the merge because the articles seemed to be saying the same things. After reading my own words, I don't think much can be said about user experience outside the context of what a designer would be concerned with. I don't care if the article is titled "user experience" or "user experience design", just so long as they are merged. Oicumayberight 20:05, 4 January 2007 (UTC)
  • Merge. I agree. This discussion has made it much clearer for me as well. --Ronz 20:34, 4 January 2007 (UTC)

[edit] UX as super-field containing other fields?

Should we consider UX to be a field that contains other fields, like Human-Computer Interactio, Human-Robot Interaction, etc. It seems that UX may have developed from other fields, but it is a superset, studying how users relate to products. This would mean a fair change to the writing style on this page. Aaronpowers 16:59, 10 February 2007 (UTC)

If there are good sources verifying it, perhaps. From what I've read, UX is just a promotional label for what designers have been doing for many decades if not longer, usually used by designers that don't know better. --Ronz 03:21, 12 February 2007 (UTC)
My guess is that the word emerged to distinguish what designers do from what engineers do when technology overwhelms the planning discussion. At one time, engineering and design was one in the same. As technology became more advanced, it became impossible for a person to know everything about a high-tech product. Things like customer experience would get little attention when concerns were weighted towards technological soundness. The term "User" emerged in place of "customer" from the computer science world. Engineers and programers knew how to use their own software, so it was easy for them to be blinded to just how complicated and difficult their product might be to a unfamiliar first-time users or less tech-savvy customers. It was the Nick Burns effect. User experience brings the balance back to less tech-savvy designers and (heaven-forbid) customers.
Having said that, I agree that without references, it's a bit early to pull the other fields mentioned into it. It's mainly used in software now. The wikipedia article can expand with the expanded referenced usage of the term. Oicumayberight 03:46, 12 February 2007 (UTC)
http://www.paradymesolutions.com/articles/what-is-user-experience-design/ This is a link from the article :) Nahrihra 03:13, 9 March 2007 (UTC)
Ronz> "From what I've read, UX is just a promotional label for what designers have been doing for many decades if not longer, usually used by designers that don't know better."
The term has been used since the late 70s according to this: http://interaction-design.org/encyclopedia/user_experience_or_ux.html Nahrihra 03:18, 9 March 2007 (UTC)

[edit] sensorymetrics.com

The link fails wiki guidelines and policies in a number of ways:

  • First, it appears to be added for promotional purposes, in violation of WP:SPAM and WP:COI.
  • Second, it is a blog written by non-notable authors, in violation of WP:EL.
  • Third, it appears to be added by someone that owns and maintains the site, in violation of WP:EL and WP:COI.
  • Fourth, it has been added with personal commentary inappropriate for an encyclopedia article, in violation of WP:NOT and WP:NPOV.

Before adding it again, please read the most relevant guidelines: WP:SPAM, WP:EL, WP:COI, and discuss here why you think it should be added. Please note that as the editor making the contribution, the burden of evidence rests on you for justifying the link. --Ronz 01:55, 24 March 2007 (UTC)

[edit] UX Diagram

I found an interesting diagram on the importance of user experience. This diagram is hosted on Flickr, and many people have translated it to other languages. It is an educational poster! The non-english diagrams are available to download for free.

Take a look at the following URL: http://flickr.com/photos/bryce/106972762/

I want to add a link to this "educational diagram in Flickr" to the "External Links" section of this article. Ok?

AmirBehzad (talk) 03:23, 21 December 2007 (UTC)

I think it is too promotional for our use here per WP:EL and WP:SPAM. You can't really make out the details in the flickr version, plus it links to the site that it came from where it is offered for sale as a poster. --Ronz (talk) 02:14, 22 December 2007 (UTC)