Talk:SERVQUAL
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I think the latest updates have made this article less clear and concise than the original.
Some value has been added in the discussion but the overall view has been muddied - in particular basically inoring the oiginal Servqual authors' updating of the framework in the 90's.
My original artcile is here; [[1]]
I would appreciate someone (apart from me, the original author) having a look and improving this entry.
Craig
