Talk:SERVQUAL

From Wikipedia, the free encyclopedia

This article is within the scope of the Business and Economics WikiProject.
??? This article has not yet received a rating on the assessment scale.
??? This article has not yet received an importance rating on the assessment scale.

I think the latest updates have made this article less clear and concise than the original.

Some value has been added in the discussion but the overall view has been muddied - in particular basically inoring the oiginal Servqual authors' updating of the framework in the 90's.

My original artcile is here; [[1]]

I would appreciate someone (apart from me, the original author) having a look and improving this entry.

Craig