Servigistics

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SERVIGISTICS

Type	Private
Founded	1999
Headquarters	Atlanta, Georgia, USA
No. of locations	4
Key people	Eric Hinkle, CEO, Mike Landry, Founder and Chief Technical Officer, Jim Maikranz, Board of Directors, James Nahirny, Board of Directors
Industry	Technology (software)
Products	Strategic Service Management(SSM) Knowledge Management Workforce Management Parts Pricing (Market-Adaptive Pricing)
Employees	300+
Website	www.servigistics.com

1 Overview
2 History
3 Products
4 Partnerships
5 Achievements
6 Customers
7 References
8 External Links

[edit] Overview

Servigistics is a privately held software company that specializes in strategic service management solutions and is headquartered in Atlanta, Georgia with offices in Tokyo, the UK and India. Founded in 1999, Servigistics works with Fortune 1000 companies on a fully integrated approach to post-sale service to maximize customer loyalty, revenues and profitability.

[edit] History

Servigistics was founded in 1999 by Mike Landry with a vision of building a software solution which supported the post-sales service business. Landry founded the company with a Service Parts Management Solution which is the process of planning, forecasting and aligning service parts inventories, resource and processes to ensure optimal customer service levels with minimal risk and cost.

In 2004 Servigistics acquired Profit Science which extended the value of post sales service by offering market-adaptive pricing. The solution combines patented pricing methodologies, advanced optimization techniques and market adaptive business logic to the parts business.

Continuing to build on Landry's vision, TransDecisions was purchased in 2006 to continue the support of post-sales service adding extensive workforce and fleet management functionality to Servigistics Workforce Management solution.

Today, Servigistics strategic service management offering includes service parts management, workforce management, knowledge management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.

[edit] Products

Servigistics' products focus on Strategic Service Management. The solutions include:

Service Parts Management: planning, forecasting and aligning service parts inventories, resource and processes.
Service Workforce Management: schedules and routes service technicians in real time, including optimal part location that considers part substitution, repair, replenishment, and procurement from third party, in technician inventory and drop shipped to customer locations.
Service Pricing Management: software to help companies to increase revenue and maximize service profitability through the management and optimization of service parts prices.
Command Center:allows companies to view the status of all service calls on a single screen.
Knowledge Management:captures and reuses the know-how within the organization to automate the creation and maintenance of a knowledge repository

[edit] Partnerships

It is Servigistics philosophy to fully understand the strategic service management needs of its global client base, and work collaboratively with partners to deliver solutions that meet their needs and exceed their expectations. Servigistics maintains partnerships with independent software vendors (ISV), third party logistics providers (3PL), hosting/ASPs, resellers and systems integrators including: Accenture, Antenna, Barkawi, Entercoms, EXA, Google Maps, HP, IBM, Impetus, Informatica, Unisys, Oracle, SAP, Sopia, Vericenter

[edit] Achievements

2008

Atlanta Business Chronical - PaceSetters Awards
AberdeenGroup's List of Top 100 Most Influential Technology Vendors
Supply and Demand Chain Executive - Pros to Know

2007

Supply and Demand Chain Executive 100
Deloitte Technology Fast 50
Progressive Manufacturing 50 Awards (Avaya) Managing Automation
Progressive Manufacturing 50 Awards (Sun)
Worldwide Business Research - Field Service 2007 Winner
Atlanta Business Chronical - PaceSetters Awards
Supply and Demand Chain Executive - Pros to Know
Inc Magazine's 5000 list of fastest growing private companies in the U.S.

2006

Supply and Demand Chain Executive 100
Deloitte Technology Fast 50
Supply and Demand Chain Executive - Pros to Know
AberdeenGroup Service Chain Achievement
Worldwide Business Research - Best Service/Support Winner
Worldwide Business Research Service Leader of the Year
Manufacturing Business Technology Magazine - 40 Emerging Software Vendors List
Global Logistics and Supply Chain Strategies - 100 Great Supply Chain Partners

2005

Supply and Demand Chain Executive 100
Atlanta Business Chronical - PaceSetters Awards
Manufacturing Business Technology Magazine - 40 Emerging Software Vendors List
Dell - Service Supplier of the Year
Global Logistics and Supply Chain Strategies - 100 Great Supply Chain Partners
Supply Chain Systems Magazine, Supply Chain Innovators Award
InfoWorld 100 Computerworld Magazine

2004

Atlanta Business Chronical - PaceSetters Awards
Sun Microsystems Meritorious Supplier of the Year
Global Logistics and Supply Chain Strategies - 100 Great Supply Chain Partners

2003

Supply and Demand Chain Executive 100
Atlanta Business Chronical - PaceSetters Awards

[edit] Customers

60% of Servigistics clients are customers of Oracle and SAP who understand how Servigistics can be integrated to their ERP systems and accelerate the achievement of their service business goals and maximize ROI.

Servigistics customers include: AGCO, Agfa, ATR, Avaya, CNH, Credence, Cray, Cub Cadet, Dell, Diebold, Electrolux, Embraer, EMC, Eurocopter, FedEx, GE, General Motors, hamilton Sundstrand, Hitachi Data System, Hitachi Medical Systems, Home Dopot Supply, Honeywell, IBM, IKON Office Solutions, InFocus, Johnson and Johnson, LG, Maytag, Mazda, Motorola, MTD Products, NACCO Industries, NCR, Nihon Unisys, Nikon, Paccar, Patterson Dental, Philips, Pitney Bowes, Rolls-Royce, Saab, Sears, Sun Microsystems, Toshiba Medical Systems, Toshiba Tec, Trane, United States Postal Service, Volvo AB and Volkswagen