User:Rekha.singh
From Wikipedia, the free encyclopedia
[edit] Overview
Pack & Send is a network of retail service centres that provide packaging and freight forwarding services to businesses and consumers. The company participates in the packaging products and logistics services market, but differentiates itself through its unique retail model which is underpinned by a business system that has been carefully developed since 1993.
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Stores are designed to promote a professional business environment, with an appearance geared towards heightening awareness of products and services. They are typically set up in suburbs and inner-city locations close to small businesses and consumers that would prize proximity and convenience. Most stores also have a Pack & Send branded Van to facilitate customer pick ups and local deliveries.
Fundamental to Pack & Send’s service offering is a professional custom packaging service, with expertise in handling fragile, large, awkward and valuable items such as artworks and antiques, computers and electronics, excess baggage and items bought and sold on eBay. Pack & Send also sell a complete range of boxes and packaging materials.
Pack & Send’s customers include corporations, small to medium businesses, tourists, university students, eBay buyers and sellers and householders.
The company was founded in Australia, with their international corporate office being located in Moorebank, New South Wales. Pack & Send has an extensive geographical reach throughout Australia with over 80 store locations in all States of the country. Pack & Send stores are owned and operated by local franchisees.
[edit] History
Michael Paul founded Pack & Send in 1993, after he realised the enormous effort and time required in arranging to have an unpacked personal computer delivered from Sydney to Melbourne. This was the inspiration for creating a convenient packaging service with a retail shop front to service both businesses and individuals. This visionary store would be a one-stop-shop to pack and deliver anything, anywhere, for anyone.
Michael boldly introduced the innovative business model for logistics services by opening the first Pack & Send store on the 17th August 1993. In June 1999, Mr Barry Smorgon, a member of one of Australia’s most successful business families, became an equal partner in the company.
PACK & SEND has exploited its niche market effectively by embracing franchising as its method of expansion. In October 2007, Pack & Send was recognised as the 2007 Australian Franchisor of the Year by PricewaterhouseCoopers and the Franchise Council of Australia. To celebrate the win of this prestigious award, Pack & Send published a book called No Limits – true stories about going the extra mile. The book showcases real life customer service stories that have occurred at Pack & Send and praises the commitment of its franchisees who have embraced the company’s ‘No Limits’ culture.
In 2007, Pack & Send announced the launch of a global expansion strategy utilizing the application of a master franchise program. A master franchisee acquires the rights to develop a network of Pack & Send stores in a particular country, underpinned by the training, guidance and support of Pack & Send International Corporate Office.
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Pack & Send |
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Type |
Privately held company |
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Founded |
1993 in Sydney |
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Founder |
Michael Paul |
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International Corporate Office |
6/43 Heathcote Road/ Moorebank, New South Wales, 2170, Australia |
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Key people |
Michael Paul – Founder & Managing Director |
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Industry |
Freight, Packaging |
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Products |
Courier services, Freight Forwarding services, Mail, Packaging and Packing services |
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Locations |
85+ |
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Slogan |
We send anything, anywhere! |
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Website |
www.packsend.com |
