Quality management system processes
From Wikipedia, the free encyclopedia
A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The ISO9001:2000 standard requires organisations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products [1], [2], [3], [4], [5], [6] .
Examples of such processes include:-
- Order Processing
- Production Planning
- Measurement of product/ service/ process compliant with specified requirements including statistical techniques such as Statistical Process Control and Measurement Systems Analysis
- Calibration
- Internal Audit
- Corrective Action
- Preventive Action
- Identification, labelling and control of non conforming product to preclude its inadvertent use, delivery or processing.
- Purchasing and related processes such as supplier selection and monitoring
ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review process.
[edit] Notes
- ^ Anton, Doug; Carole Anton (2006). ISO 9001 Survival Guide, Third Edition. AEM Consulting Group, Inc, 100. ISBN 978-0967217086.
- ^ Tricker, Ray; Bruce Sherring-Lucas (2005). ISO 9001: 2000 In Brief, Second Edition. Butterworth-Heinemann, 192. ISBN 978-0750666169.
- ^ Tricker, Ray (2005). ISO 9001:2000 Audit Procedures, Second Edition. Butterworth-Heinemann, 320. ISBN 978-0750666152.
- ^ Tricker, Ray (2005). ISO 9001: 2000 For Small Businesses. Butterworth-Heinemann, 480. ISBN 978-0750666176.
- ^ Hoyle, David (2005). ISO 9000 Quality Systems Handbook, Fifth Edition. Butterworth-Heinemann, 686. ISBN 978-0750667852.
- ^ Dobb, Fred (2004). ISO 9001:2000 Quality Registration Step-by-Step, Third Edition. Butterworth-Heinemann, 292. ISBN 978-0750649490.
