User:Kushal one/Newegg

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Newegg.com
Type Private
Founded 2001
Headquarters City of Industry, California, USA
Revenue $1.26 million
Employees More than 1200 globally
Website www.newegg.com

Newegg is an online computer hardware and software retailer based in City of Industry, California, that was founded in 2001 by Fred Chang. It caters only to customers in the United States and China. It has supply warehouses in California, Tennessee, and New Jersey. Its slogan is "Once You Know, you NewEgg."[1] Newegg also markets and sells products branded under the Rosewill name.

[edit] History

Newegg.com was founded in 2001, originally as a subsidiary of ABS Computer Technologies, Inc., a computer systems integrator that has operated from Whittier, California since 1991. Newegg was conceptualized when ABS executives recognized an increasing need to service the do-it-yourself (DIY) customer. ABS was turning down numerous requests for upgrade components to their existing ABS PCs as an alternative to purchasing a new PC. Key players in Newegg's design and execution are CEO and Founder Fred Chang, and VCOB (Vice Chairman of the Board) Ken Lam. Since its founding, ABS Computers has now become a subsidiary of Newegg.[2]

In 2005, Newegg.com was named one of the Internet's Top 10 retailers by Internetretailer.com with 2004 sales revenue of just under $1 billion. Newegg.com grew an additional 30% in 2005, bringing sales to approximately $1.3B annually.

Newegg also sponsors technology industry events and computer gaming tournaments for titles including Counter-Strike, Warcraft III and Rome: Total War. Newegg had a monthly Case Mod contest in 2005, where contestants submitted pictures, descriptions, and directions describing how to mod their computers into esoteric appearances and functionalities. The contest is currently on hold.[3]

Newegg is one of the highest rated online retailers on ResellerRatings.com - 9.84/10 six-month rating (13,453 lifetime reviews)[4] putting it in the top ten stores[5] out of over 11,000 stores, as of March 2007.

Newegg charges a 15% restocking fee for returns for a refund, if the received item was not defective. NewEgg grants refunds for defective items, the refund does not include return shipping costs.[6] There is no restocking fee for exchanges (RMAs) of defective items.[7]

During April 2007, NewEgg launched the community support forum EggXpert.com. The forum is dedicated to helping NewEgg customers with technical support. The forum is also key to helping people plan out their custom personal computer builds. The forum has an area where you can report a NewEgg.com shopping experience publicly and those having troubles are taken care of by NewEgg Staff which consists of moderators, administrators, and customer support specialists. EggXpert also holds elections where fellow members can nominate other members into positions that grant them more power on the forums. Currently, members who are elected into the Uber position by their fellow forum members, receive a $100 gift certificate and those who have been Ubers for a while may be chosen by NewEgg staff as moderators and earn another gift certificate worth $200.

[edit] Better Business Bureau

Newegg became a member of the Better Business Bureau on January 9, 2001, agreeing to uphold their membership standards, which includes a commitment to act in accordance with ethical business practices and to respond to disputes with a reasonable manner. They are ranked AA as of March 6, 2007. Their complaint history shows the company gave proper consideration to complaints presented by the Bureau.[8]

[edit] External links

[edit] References

  1. ^ About Us. Newegg.com. Retrieved on 2006-12-22.
  2. ^ Hesseldahl, Arik (2005-11-18). Where the Tech Buffs Shop. BusinessWeek. Retrieved on 2006-12-22.
  3. ^ Case Mod Contest. Newegg.com (2005-11-28). Retrieved on 2006-12-22.
  4. ^ Newegg.com Customer Ratings, Reviews and Prices. ResellerRatings.com (2007-03-06). Retrieved on 2007-03-06.
  5. ^ Highest Rated Stores. ResellerRatings.com (2007-03-06). Retrieved on 2007-03-06.
  6. ^ Returns (RMA) Frequently Asked Questions.
  7. ^ Newegg Return Policy.
  8. ^ Company Report Details. Better Business Bureau (2005-11-28). Retrieved on 2007-03-06.


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