Kepner-Tregoe

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Kepner-Tregoe (Company)
Founded in 1958 by Dr. Charles Kepner and Dr. Benjamin Tregoe, Kepner-Tregoe, Inc., is a global organisation providing consulting and training services around problem solving, decision making and project execution methodologies.

Kepner-Tregoe (Technique)
Kepner-Tregoe's trademark technique, Rational Process, which is commonly referred to as the 'KT Process', is the creation of structured, systematic processes which are used to maximise the critical thinking skills of key stakeholders in a particular situation, problem (potential or real), decision or opportunity.

The Rational Processes are broken down into the following:
SITUATION APPRAISAL - the process of ensuring that priority and order are established for multiple concerns associated with a specific issue.
Example - The company's in-house built payroll system is becoming outdated and increasingly difficult to support.

PROBLEM ANALYSIS - a systematic process for finding the cause of a positive or negative deviation.
Example - The payroll system is grinding to a halt at 7am each day.

DECISION ANALYSIS - a systematic process for making a balanced choice.
Example - What is the best alternative payroll solution to fit with the company's needs?

POTENTIAL PROBLEM (OR OPPORTUNITY) ANALYSIS - a systematic process for protecting an action or a plan.
Example - Determine key risks associated with implementation of a new payroll system.