User:KeithTyler/Resume

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[edit] Keith David Tyler

[edit] Contact information

Location 
Federal Way, Washington
Email 
[1]

[edit] Summary

Well-rounded, versatile, and detail oriented generalist, with strong Unix, Internet, quality assurance, web development, and system administration experience also has strong written and oral communication skills, leadership experience, and problem solving skills.

[edit] Keywords

Unix, PHP, Perl, Linux, SQL, HTML, CSS, SGML, XML, Shell scripts, Awk, Java, Java Servlets, ATG Dynamo, WinXP, Win2K, WinNT, Win98, Apache, SSH, SMTP, HTTP, TCP

[edit] Employment accomplishments

[edit] Quality assurance

  • Created QA department, tools, and policies from ground up
  • Developed complete original online test case management (TCM) system, and many other tools within and beyond the QA domain
  • Specialized in gray box testing and familiarity with all levels of Oracle/JSP multi-tier applications
  • Developed numerous time-saving automation and analysis scripts in Perl to aid and expedite QA
  • Created, maintained, and edited company-wide knowledge base online using Wiki technology
  • Produced quality, in-depth fact sheets, white papers, and testing outlines and script documentation
  • Became team expert on structural details and content caveats of many very diverse and proprietary hardware output data formats
  • Provided detailed and thorough defect checking of converted SGML for very large publications (10-50+ MB), with help of automation tools

[edit] Field systems support and engineering

  • Rapidly familiarized with all aspects of client-server technologies for proprietary, real-time, high-availability systems
  • Reorganized office computer laboratory, reducing wiring and connectivity needs, and identifying surplus resources
  • Maintained positive, competent and responsive relationships with high-profile Financial services clients
  • Provided technical advice to co-workers, especially regarding Unix

[edit] Systems administration

  • Assisted in IT efforts for companies among various positions
  • Installed online and other tools and is generally self-supporting across jobs
  • Maintained and promoted positive, competent and responsive upper-tier technical support to both novice and technically advanced customers
  • Excelled in customer problem diagnosis and resolution
  • Compiled, updated and maintained internal documentation repository
  • Controlled secure customer access to on-site colocation facility
  • Maintained system security while providing advanced and specialized system resources and services to students and faculty

[edit] Web development

  • Developed web-based tools and applications for company and personal use when needed
  • Rapidly reaches proficiency in new software languages and development paradigms
  • Rapidly and adeptly familiarized with software development routines
  • Maintained regular and responsive communication with project clients, and provided competent and relevant project development advice
  • Redeveloped high-end Perl web calendar software for institutional needs

[edit] Team leadership

  • Develop sensible, comprehensive and flexible policies and procedures, within and beyond position domain
  • Managed and maintained communication with staff of 7 junior and equal colleagues across 3 shifts spanning 24 hours
  • Organized and took part in work schedules, project assignments, NOC coverage and on-call availability
  • Developed quality procedural and technical documentation
  • Coordinated project work with part-time contractors and work-study] employees

[edit] Technical network support

  • Developed advanced methodologies for trouble ticket reporting and connectivity troubleshooting
  • Provided advanced problem diagnosis and technical advice via phone and walk-up helpdesk support
  • Produced and presented training sessions on technical / Internet topics for co-workers

[edit] Organizational leadership

  • Ascended to elected officer positions in organization and affiliated groups
  • Represented organization and constituent concerns seriously and reliably to other campus organizations
  • Scheduled and chaired regular committee and board meetings
  • Represented organization and school at regional and nationwide conventions
  • Carried on strong traditions of student advocacy, administrative accountability, fairness and integrity

[edit] Publishing

  • Immediately took on chief editorial role in abandoned campus magazine
  • Proposed and managed operational budget and expanded equipment resources
  • Developed and maintained consistent look, feel and branding
  • Designed final layout and arrangement of entire publication and coordinated with publisher
  • Produced 3 issues over two years on very limited and competitive budget and material

[edit] Educational background

[edit] Bachelor of Arts in Computer Science

And minor in Journalism
With honors program, full scholarship, ACM and UPE
Northeastern University, Boston, Massachusetts, 1999

[edit] High school diploma

With Salutatory honors and NHS distinction
Saint Mary Regional Jr./Sr. High School, Lynn, Massachusetts, 1994

[edit] Position history

[edit] QA Team Lead

CypherEdge, Bellevue, Washington, 2003-present

[edit] QA Engineer

Watchmark (now Watchmark-Comnitel), Bellevue, Washington, 2002-2003

[edit] Field Systems Engineer ("Systems Engineer")

Reuters America, Boston, Massachusetts, 2001

[edit] Lead Systems Administrator

Shore.Net / PRIMUS Managed Hosting Solutions, Lynn, Massachusetts, 2000-2001

[edit] Web Developer ("Member of Technical Staff")

Capital Knowledge Partners (now defunct), Charlestown, Massachusetts, 1999-2000

[edit] Systems Administrator

Harvard Law School, Cambridge, Massachusetts, 1997-1998

[edit] Editorial Assistant

Inso Corporation (now BTI), Boston, Massachusetts, 1995-1996

[edit] Organizational history


References available upon request


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