Greenwood & Hall
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| Greenwood & Hall | |
|---|---|
| Type | Private |
| Founded | California 1997 |
| Headquarters |  Santa Ana, California |
| Key people | John R. Hall, CEO Zan Greenwood, COO |
| Industry | Telecommunications |
| Products | Contact Center Services & Logistics |
| Website | www.greenwoodhall.com |
Greenwood & Hall is a customer relationship management firm that provides outsourced contact center, logistics, order fulfillment, and consulting services to several key industries, non-profit organizations, educational institutions, and governmental agencies. Based in Santa Ana, California, Greenwood & Hall operates a 16,710 seat call center network with facilities located across the United States.
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[edit] History
Greenwood & Hall was founded by John R. Hall and Zan Greenwood in 1997.
In 1998, Greenwood & Hall commenced call center operations from a facility in Irvine, California and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
In 2000, the Company expanded its operations to include customer relationship management, logistics, fulfillment, and other related services as demand for the outsourcing of these services continued to increase significantly.
The Company relocated its corporate headquarters in August 2002 from Irvine to Santa Ana, California. During that same year, Greenwood & Hall formed a joint venture with Houston, Texas based Marketouch Media, Inc. Known as Marketouch Media Call Center Solutions, this venture continues to provide fully integrated automated and live contact center solutions to customers.
In the fall of 2006, the Company announced a major expansion of its sales efforts, client support personnel, and infrastructure to accommodate significant new demand Greenwood & Hall was experiencing from the financial services industry, post-secondary institutions, and non-profits.
In October 2007, Greenwood & Hall acquired the Financial Aid Solutions (FAS) Division of Nelnet, Inc. Following the acquisition, the Company announced it planned to significantly expand current FAS operations in Bryan, Texas.
[edit] Operating Units
Greenwood & Hall has multiple operating divisions including a CRM unit that provides call center outsourcing solutions for major corporations, a Non Profit unit that provides donor services and fundraising solutions for large non-profit agencies, a Governmental Services unit, an Education Solutions Division that provides outsourced admissions, enrollment, student retention, and financial aid solutions to post-secondary schools and universities , and a Lead Generation Division that provides large lead aggregators, post-secondary schools, and financial services companies with live introductions to interested prospective customers.
[edit] Non-Profit Emphasis
The Company is best known for its service of the American Red Cross since 2000 and has handled all inbound fundraising services for the organization since that time. Greenwood & Hall supported the American Red Cross during key disasters and national emergencies including the 9/11 attacks, the Southeast Asian Tsunami in 2004, and Hurricane Katrina. Separately, Greenwood & Hall was managed all donation response and coordination for the Shelter from the Storm: A Concert for the Gulf Coast telethon event sponsored by the major television networks in the aftermath of Hurricane Katrina. The event raised tens of millions of dollars in donations for both the American Red Cross and Salvation Army.
[edit] Events of National Significance
In 2004, Greenwood & Hall handled all guest relations customer care and site support for the dedication of the National World War II Memorial in Washington, D.C. The Company was selected to provide a similar function for the dedication of National Museum of the Marine Corps in Quantico, Virginia on November 10, 2006.
[edit] New Product Announcement
In December 2006, the Company announced it launched a new division, EnCircle Media, that combines Internet marketing with the Company's live call center services.
