Family Liaison Officer

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A Police Family Liaison Officer (FLO) is a role that is best used to describe an officer either of Police uniformed or Criminal Investigation Department (CID) role, although some companies and schools have FLO's the best known and most used are of the Police's. Every force has a pool of trained FLOs. FLOs who has passed their probationary period and has gained the national qualifications in detective work. The FLO is usually assigned to the family by the Senior Investigative Officer (SIO). FLOs are usually assigned any situation where a point of contact between the family and the police is deemed essential, such as a high profile murder investigation is ongoing or a case of a missing child. The Metropolitan Police Service will occasionally send FLOs to families who have lost relatives in terrorist attacks or major disasters.

An FLO can also be used to gather intelligence on the behaviour of a member of a family where they are a suspect in the case.^{[citation needed]}

FLOs need good communication skills as they are often the person who reports investigative advances in the case, and are a "shoulder to cry on" for the family. Most FLOs dress in civilian style clothes rather than police uniforms, so as to appear more sympathetic. Sometimes the FLOs will give a statement to the media if the family do not wish to.

[edit] Non-police FLOs

Some higher class schools have FLOs the position differs from the one in the UK Police Service, but is still based on the same guidelines of friendly and approachable staff who is the first point of contact between the authorities and the other party.

British Armed Forces also have Royal Military Police trained FLOs for families of killed service men/woman.

[edit] Training

Students applying to be a trained FLO will do day to day police work in their parent department and will only be brought in as an FLO and taken off normal duties when the need arises. Students will initially have a 5 day training module to gain the necessary requirements to be an approachable and friendly FLO. Training is disciplined and structured to make sure all potential FLO's become both professional and supportively in the execution of their duties. FLO's will be trained to a moderate level of basic physiciatry so they are able to "read" people to gain an understanding of what makes them angry, violent or upset, that may aid the investigation to work out what the person is like.

FLO Course Content is made up of:

Overnight reading during the course (as FLOs can be assigned for twenty-four hours a day)
Talks from surviving victims or their families.
Team building exercises.
Studying of computer presentations.

Upon completion of the first module, FLOs train further in three subjects, which may include major crime and road death. The course is made up of a total of seven days training, divided into two modules held on consecutive weeks.