Talk:Escalation

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Also a term within IT (and perhaps ITIL in particular). An Incident (or other type of errand) is being escalated as it moves within the organisation between groups. The escalation is controlled through SLA's which shows who should be contacted next as time runs out or other condictions are met.

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Generalised Definition of the term Escalation for projects, processes, product etc:

Escalation - Whenever parties (involved) compete and tend to employ better technological improvements in project, then queries and issues are reported. Thus, Escalation of queries and issues is major element of communication and required at utmost preference to improve project, process, product etc.

(Author : Dinesh Rawat) —Preceding unsigned comment added by 202.41.232.18 (talk) 08:05, 23 October 2007 (UTC)