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Current Position
Core Competencies
Teaching and training, On-line learning and distance education, Multimedia design and scripting, Web design, Web and web-based multimedia accessibility, Information design, Graphic Design for Print, Web, PowerPoint, and Flash, Digital imaging, Project management, Cross-platform experience (Mac and PC), Strong communications skills and Creative problem solving
Summary of Skills and Experience
I aim to work for internet-based firms in web developer capacity and obtain a creative and challenging role that enables me to gain valuable commercial experience and improve my web development and design skills. The ideal position would provide exposure to various design projects in different market segments, (i.e. corporate, ecommerce, etc).
I trade creative mind and valuable technical skill set for a role with advancement possibilities and career guidance.
As a Technical Support Expert in Dell, my role includes enhancing client relationships. I handle UK based relationship clients for sales and promotions of Dell’s hardware range. For this, I am required to compile data for up-selling hardware and software solutions, research on customizing hardware-based solutions for customers, working with the Process Improvement Team to increase efficiency within the organization and satisfaction among the customers. Moreover, I track my team’s progress and performance along with coaching/providing trainings on technical issues. As a Technical Support Expert, a very important aspect of my work is to be in complete sync with the Training Department.
Before Dell, I worked with IBM Technologies BPO Services as a Subject Matter Expert. I created training material for Intuit Quicken process and also made instructor-led trainings for new hires. Major part of my work was to manage and assist team members for technical issues as a floor-walker. I received various awards and appreciation letters from the client and the customers for exceptional performance. It was with IBM where I learnt how to communicate effectively and what are the key relationship building skills.
It was during my tenure with IBM, that I was engaged process excellence tools, in-house training documents and interactive websites for new hires and process as Lead Instructional Designer for the Intuit process.
My technical background includes:
Web Design – Macromedia Flash 9, Flax, Swish, 3D Studio Max, Maya
Graphic Design – Page Maker 8, CorelDraw 11, Adobe Photoshop 10
Web Development – GIF Animators, HTML Editors, DHTML, Java Script, ASP, XML, RSS, HTML, CSS, Java, Servlets, JSP, PHP, SQL, XML, XSL, JavaScript
Office software – MS Word, Excel, PowerPoint, Outlook, Lotus Notes
Database – Oracle 8i, Visual FoxPro, MS Access
Languages – C/C ++, Java, Visual Basic,UNIX Shell
Platforms – Window 98/2000/XP, Vista. Mac OS 9, 10.4, UNIX, Linux, Novel Netware
Web Deployment - sites on Windows NT and Linux Web servers
Currently Perusing - MCP and CCNA certifications
Work Experience
e-Learning related - Maintain administrative control over all websites in our area of responsibility including user permissions, content management, and layout and design of sites. Responsible for system administration of Windows and Linux based servers to include system configuration and user administration for training department.
Create web design layouts using Photoshop, FrontPage, and other web development tools like designed layouts for web interfaces using a combination of web technologies including: ASP, CSS, FLASH, HTML, JavaScript, JSP, MYSQL, PHP, SQL Server 2000, and XML.
Develop, maintain, and provide support for exercise sites for Training and Development. Work with internal clients to analyze and develop applications based on client's needs Developed dynamic, Oracle-driven web applications
ORG related - Undertook Internet research projects, e.g. technical training and documents for Technical Support Associates and Experts. Word processing and desktop publishing services provided to other LOBs. Production and Development CMS Implementation & Customization Advanced Networking and LAN Skills E-Mail Campaign & List Management
Analyzes functional business applications and design specifications for L&D and Training department. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs, and refines the call logging softwares to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides functional guidance, supervision, technical support, training, and quality assurance/quality control to Level I personnel.
Projects include complex technical reports, easy-to-read training manuals, brochures, newsletters, general correspondence, meeting minutes, etc. Design and creation of several PowerPoint presentations geared to a wide-variety of audiences, including both transparencies and on-screen slide shows. Designed and created an Access contact management database system for operations and trainings. Various input forms, tables, queries and reports were prepared.
Web related - Design, develop and maintain several web sites including brochure-like sites, product databases, web-based applications and e-commerce solutions for a wide variety of clients. Web sites are hand-coded in ASP and CSS to W3C standards as well as web accessibility and usability guidelines and best practices. Detailed web development project profiles are available. Creation of several MS Access databases for use on-line and as stand-alone internal applications. Detailed database development project profiles are available.
Web: http://edwinalbert.in | Email: mail@edwinalbert.in | Mobile: +91.9350.8584.66 | New Delhi, India
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