User:Dvavasour/Systems

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Contents 1 BT's Systems 1.1 Introduction 1.2 Client Side 1.2.1 Direct connection to the BT Network 1.2.2 idesk 1.2.3 thinapps 1.2.4 VPN 1.3 Gatekeeper Systems 1.4 Services

[edit] BT's Systems

[edit] Introduction

We need to consider BT's systems at three layers:

• Services (that is information sources)
• Gatekeeper systems (that is, systems which allow users to get to the services)
• Client side

[edit] Client Side

The following are the ways of accessing BT systems the all need a BT Build laptop

• Directly connected to BT Network
• idesk (Citrix client) this comes with 6-digit and 8-digit fobs
• thinapps (Citrix client)
• VPN - as if directly connected, but remotely.

[edit] Direct connection to the BT Network

As the name implies, you are physically in a BT location connected to the internal network

[edit] idesk

idesk is a Citrix client session. In its 6-digit fob version it gives access to a fixed desktop, while the 8-digit fob version gives wider access. However, only applications placed on the desktop are available

[edit] thinapps

thinapps is another Citrix client session, giving freer access.

[edit] VPN

VPN access gives access as if connected to the BT network. BT are not prepared to grant VPN access to anyone other than BT staff.

[edit] Gatekeeper Systems

• egatekeeper
• Control-M

[edit] Services

• Facts
• Supportal
• Bridge Support Directory
• Live Link
• SALSA
• PI (Primary Integration)
• Clarify