User:Broark
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Robert Frank Roark (US) is an IT professional located in Littleton, Colorado.
Bob has over 17 years of professional I.T. experience, a B.S. Degree in Information Technology – Network Management; an ISACA Certified Information Systems Auditor (CISA); PMI Project Management Professional (PMP); two HDI Certifications as a Help Desk Manager (HDM) and a Help Desk Analyst (HDA); I.T. Infrastructure Library (ITIL) Foundations in Service Management; Microsoft Certified Systems Engineer (MCSE) 2003; and several other technical and operational certifications.
He is currently serving as the Director of Service Management for Stratavia Corporation, which leverages next-generation DBA autonomics technology platform, along with professional database administration staff, to provide clients 24x7 coverage for their mission-critical database systems.
Preceeding Stratavia, Bob held the position of Service Center Program Manager for a U.S. Federal Government Agency through a contract with enGenius Consulting Group. This program served two major locations and supported several enterprise applications for nearly 11,000 users throughout the United States.
Previously, he supported the largest local county government in Colorado, as the Technical Solutions Manager and Technical Solutions Specialist providing Tier I, II, and III services with performance metrics for nearly 3,000 users in 27 locations on a $3M network. Bob directed the 5-day per week, 10-hours per day Help Desk/Desktop Support Section processing over 50,000 incident transactions annually and managed as many as 58 technical staff team members.
Prior to working with federal and local governments, Bob was a Technical Service Center Territory Manager for CompUSA which supported 6 regional offices and several hundred corporate, government and personal accounts throughout the United States.
Experience
Director of Service Management at Stratavia
March 2007 – Present
Program Manager at enGenius Consulting Group
January 2006 – May 2007 (1 year 5 months)
Served as the Service Desk Program Manager for a U.S. Federal Government Agency which serves multiple locations and enterprise applications for 11,000 users throughout the United States. Reported to the Vice President of enGenius Consulting Group.
Subject Matter Expert - Editor at Thomson NetG
March 2006 – October 2006 ( 8 months)
Serve as Thomson NETg's Subject Matter Expert (SME) creating an online training course for HDI's Help Desk Manager Certification.
Technical Solutions Manager at Jefferson County
August 2000 – November 2005 (5 years 4 months)
Served as the Technical Solutions Manager for Jefferson County, which staffed 2,500 personnel in 27 locations with 2005 revenues of $467 million. Reported to the Director of IT Operations.
Website Design / Computer Consultant at RFR & Company
1999 – 2000 (1 year)
Provided site design and technical support for this computer consulting firm.
Technical Service Center Territory Manager at CompUSA
1998 – 1999 (1 year)
Served as Technical Service Center Territory Manager, which at the time operated 211 superstores in 42 states throughout the U.S. with revenues of $6 billion. Reported to the Regional Service Center Manager.
Key Account Manager at CompUSA
1990 – 1998 (8 years)
Served as Key Account Manager, successfully increasing sales from $800,000 to $1.2 million in less than 9 months of initial employment; exceeded goals by $600,000 which led to significantly increased responsibility. Concurrent to initial employment with CompUSA gained experience as an Automotive Sales & Leasing Agent selling 120 vehicles valued at $1.8 million in only 8 months.
Education
M.B.A., Information Technology Emphasis, 2006 – 2008 (expected)
B.S., IT Network Management, 2003 – 2005
A.A.S., Electronics Technology, 1983 – 1985
Contact Information:
Click here to contact Bob Roark.
Bob Roark
Robert Roark
--Bob Roark (US) 11:28, 24 August 2007 (UTC)
