Amtrak Arrow Reservation System

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Amtrak's Arrow Reservation System is used nationally by Amtrak employees to take reservations, check train status, and monitor Amtrak equipment throughout the 30,000 miles of the Amtrak network. Arrow was created in the 1980s to make Amtrak's reservation taking more simple. Presently, Arrow development is done in house by Amtrak developers.

The Arrow application is similar to most major airline reservation system and runs on IBM Transaction Processing Facility system. The system is used directly by Amtrak employees and travel agents. The system is also the basis for the Amtrak.com and Quik-Trak reservations.

On August 26, 2007 the system was the victim of a major power outage at the data center. This impacted Amtrak nationwide. All Amtrak agents were forced to hand-write tickets, and were unable to use the system for any other purposes.