American Inbound

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American Inbound is a company that provides answering services and outsourced customer relationship management (CRM) to clients across the nation.[1] It was founded in 1936[2] in Bloomington, Indiana[3] near the campus of Indiana University[4]. They employ people from Bloomington and the surrounding counties.

Contents

[edit] History

  • 1936 – American Inbound was founded as the Doctor's Exchange.
  • 1971 – Ownership changes hands from Tex Cockerill to Don Adams.
  • 1971 – Name changed to Answer Indiana.
  • 1998 – Switched to voice over ip (VOIP)[5] technology. Updated system to Startel.[6]
  • 1998 – Changed name to American Inbound.
  • 1998 – Purchased Arch Answering based out of Chicago, Illinois.
  • 1999 – In efforts to reduce its carbon footprint, American Inbound enabled the use of remote operators.
  • 1999 – Purchased Physician's Answering Service based in Detroit, Michigan.
  • 2001 – Purchased Midco, an answering service based in Sioux Falls, South Dakota.
  • 2006 – American Inbound shifted a greater focus in Order Entry accounts and Internet availability.
  • 2006 – Participated in American Cancer Society's Relay for Life.[7]
  • 2006 – American Inbound began answering for the Indiana Attorney General's do not call list.[8]

[edit] Operations and Initiatives

American Inbound claims to provide 24 hour service and live support as an alternative to voice mail and automated systems.[9]They also provide an emergency dispatching service and customer service[10] for companies after hours.

[edit] References

  1. ^ American Inbound Availability
  2. ^ Case Study: AmericanInbound.com
  3. ^ Bloomington, Indiana - Chamber of Commerce
  4. ^ Indiana University
  5. ^ Voice over IP and IP Telephony
  6. ^ Startel Systems
  7. ^ RelayForLife.org
  8. ^ Office of Attorney General: Current In-House Contracts
  9. ^ AmericanInbound.com - About us
  10. ^ Customer Service Tops 2007 Priority List

[edit] External links