User talk:75.111.40.244

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October 25, 2007

Attention: How do I get some HELP?

In August 2007 I signed up for Cable TV, internet and telephone service. I thought it best to get all from one service provider. But I guess I was wrong.

Part I -- Cable TV On August 6, 2007 a man came to install the services (cable TV and internet that day). He was late arriving and did not appear to know exactly what he was doing. He hooked up and placed the cable box (that goes to the TV) on the floor beside the TV. When I realized he planned to leave it there, I asked if he could place it inside the cabinet below the TV. There were two shelves available. On the floor it would get damaged!!! I could not believe---- anyone ----- would do anything like that. Then he did not reconnect the DVD player and other wires back to the TV. I had to get someone else to do that -- I PAID, PAID him $157.43 that day. That was only one part of HIS mess -- upstairs where the wires come in was a disaster!!! He hooked up the upstairs TV with a short cable connected to a long cable -- this was hanging mid-air from the TV on the chester drawers. A two-year old could have done better. That was the cable portion. It worked, by some miracle.

Part II -- Internet

Same day (August 6, 2007) he was suppose to hookup the internet. Well, I suppose I went to the wrong school, but I thought you always carried the items you needed for a job with you. Wrong!! Wrong!! Wrong!!! He did not have a "router" with him. He said it would cost me $200 more for him to come back and install the router. I know service calls are expensive, but a drive of 25 miles to and 25 miles back to his office plus his time ==== $200.00; plus he knew I did not have any of the equipment myself -- I was going to buy from them -- to make sure it was correct, worked right, etc. Why should I have to pay the $200.00? This $200 was not the price of the router -- only his return service call. This upset me very much. Why should I have to pay for his incompetence?? Needless to say, I did not have any internet service. On August 17, 2007 a nice young man came out to work on it and my telephone service -- but could not finish that day. Still no internet service. Finally on August 22, he returned and got it working. Thank you. It has worked since then.

Part III -- telephone service - just basic service ($39.00 package)

On August 7, 2007 (day after cable and internet installation) man came to install (hook up) telephone. Could not get it to work. Paid him $73.72 that day. He came back out on Friday, August 17. Could not fix it - came back out on August 22 -- finally WORKING. Telephone out on August 27. Upset -- asked to have it taken out, but changed my mind -- would give them another chance. Working on August 28.  ?? What happened? On September 7, 2007 paid bill for $181.93. September went fine. But October has been ONE BIG HEADACHE!!!! Telephone went out on Thursday, October 11, 2007 and is STILL STILL OUT - OUT - OUT now - Thursday, October 25, 2007 -that is 14 days ( 2 weeks) What have I received? A call to my cell phone answering system at approx. 6:30pm on October 17 statng my telephone should be working. HOW does anyone know? To this day, NO ONE from SUDDENLINK has been to my house or called except to say it should be working (Oct. 17) I have reported it, reported it, reported it. Can someone not read? The lady has sent report after report -- I should not have to go to the service office every day. It takes my gas and time also! PLUS NOT COUNTING THE EXTRA MINUTES I AM USING ON MY CELL PHONE ---------- BECAUSE THE REGULAR PHONE WILL NOT WORK. HELP HELP HELP. WHAT DO I HAVE TO DO TO GET SOME SERVICE? I have paid my bills upfront and on time -- why can't I get some service.

As of September 7, 2007 I have paid $413.08 -- have I received $413.08 of services? No -- I have had aggravation after aggravation. The woman at the local office even appears to be upset because no one will call me or come out! CUSTOMER SERVICE????? Where? On October 11, 2007 I paid another invoice for $131.49 that equals == $544.57. That does not include the actual telephones and batteries I bought so I could use the house (line) phone -- (more money wasted) I should have increased my cellular phone minutes and forgot using the house (line) phone. But that is SHOULD'VE, SHOULD'VE SHOULD'VE all over me. My cable TV is $58.02, internet is $26.90, and telephone $39.95 plus taxes.

Part III.

    A.  Cellular phone -- I have had to buy additional minutes for my cellular phone, why?

         1.  Cannot use regular (house) phone for personal or business calls -- it does not work.
         2.  When you call the Suddenlink telephone number you have to go through a series of

listen and push numbers. Then when you get to an area - you have to wait, wait. After someone answers, they can only work on one type problem -- cannot do telephone and internet - - have to transfer you to another area, and the cycle repeats itself. Wait, wait, wait. Do you know how much it cost when I start using my cell phone minutes to report (or attempt to report) a house line telephone? Dollars, Dollars. I did not allow for "holding minutes" to report line phone problems when I purchased my cell phone plan.


Needless to say, I am not happy with my telephone service. WOULD YOU BE? WOULD YOU BE? HECK NO!

Would someone do me a favor and take this house telephone out -- I don't know how much more I can stand or tolerate. I have tried to be patient -- but every bit of patience has evaporated.

Does everyone have this problem? Oh, by the way, I did not get the $99.00 deal either. So what's new? I do not know how a company can stay in business with this level of service -- that is the word ---- S E R V I C E ----. SUDDENLINK IS SUPPOSED TO SELL SERVICES -- TAKE THOSE FALSE ADVERTISEMENTS OFF THE TELEVISION -- I worked in Service Departments before I retired -- but not that grade of service Grade F--- if you don't understand, that means FAILING!